Thank you for shopping with us at CheekyLuxe. We strive to provide you with the best shopping experience, and we understand that sometimes a refund may be necessary. This Refund Policy outlines the conditions and process for requesting a refund for your purchase. By making a purchase with us, you acknowledge and agree to the terms and conditions outlined in this Refund Policy.
1. Eligibility for Refund:
You may request a refund by notifying us at email@example.com. To be eligible for a refund, the following conditions must be met:
- You must notify us within three days of receiving the product.
- The product must be returned to us no later than seven days after you receive it.
- The product must be in its original condition, unused, and with all original tags and packaging intact.
- The product must not be a final sale or non-refundable item, as specified on our website or during the purchase process.
2. Return Process:
To initiate the return process, please send an email to Homecheckyluxe@gmail.com within three days of receiving the product. In your email, please provide your order details, including the order number, item(s) you wish to return, and the reason for the return.
Once we receive your return request, we will provide you with further instructions on how to return the product. Please note that you will be responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method to ensure the safe return of the product.
3. Refund Processing:
Upon receiving the returned product and verifying its eligibility for a refund, we will process your refund. Please note the following:
- Refunds will not include taxes or shipping charges.
- A 20% restocking fee will be deducted from the refund amount.
- All refunds will be issued in the form of a credit to the store, which can be used towards future purchases.
- We will endeavor to process your refund within a reasonable timeframe, typically within 7-14 business days after receiving the returned product.
- We will not refund any payment plans.
4. Non-Refundable Items:
Certain items will be non-refundable , all wigs and final sale. These items will be clearly indicated on our website or during the purchase process. Non-refundable items are not eligible for return or refund unless they are received in a damaged or defective condition.
5. Damaged or Defective Products:
If you receive a damaged or defective product, please contact us immediately at Homecheekyluxe@gmail.com. We will provide further instructions on how to return the product, and upon verifying the damage or defect, we will arrange for a refund.
6. Contact Information:
If you have any questions, concerns, or requests regarding this Refund Policy or our refund process, please contact us at:
We appreciate your understanding and cooperation in following this Refund Policy. We aim to assist you promptly and ensure a fair and transparent refund process.