• All of our products have undergone a quality assurance process to ensure that they are free from any imperfections. If you believe you have received an incorrect item or missing an item from your order, we must be notified within 3 days of receiving the order at firstname.lastname@example.org or it cannot be returned - No Exceptions.
• In your email, please include your order number, a photo of the incorrect item or if missing an item please provide a photo of your packing slip, AND a photo of the packaging it arrived in.
• Color differences will not be regarded as product defects.
• If you have received an incorrect item, it must be in the same condition that it was received (tags attached, lace intact, etc) to be eligible for a STORE CREDIT exchange/refund. Please do not remove netting.
• All returns must be postmarked within 7 calendar days of the delivery date provided by USPS/UPS/FEDEX with original tags still attached for STORE CREDIT ONLY and does not include original shipping charges, charges, or tax. No credit/debit card, Paypal, ShopPay, AfterPay or Viabill refunds will be issued.
• All returns are subject to a 20% handling fee.
• Items that appear worn/washed, have stains or makeup, smell of cigarette smoke, perfume, deodorant or other odors, contain dirt, dandruff, animal hair or have been damaged by you will not be accepted.
• We carefully inspect all returned items and reserve the right to deny a return based on its condition. If your return does not meet the above return guidelines or will not be postmarked within 7 days of the delivery date posted by USPS, please DO NOT attempt to return it. You will be responsible to pay the additional shipping costs to send back to you.
• Please allow up to 10 to 15 business days for returns to be processed.
• If a customer refuses package(s) or the package(s) is returned due to a failed delivery, a 20% handling fee will be issued. We do not refund original shipping fees or tax.
Items below will not be refunded.
EXCHANGE items, OVERSTOCK sale items, DISCONTINUED items, SAMPLE items, SPECIAL ORDER items, PREORDER items, MYSTERY, Lush or discontinued items, items marked as final sale, doorbuster deals, sitewide sale items, and free gifts are ineligible for returns.Wig caps, wig care products, cosmetics/makeup, accessories, lash products, jewelry, and sunglasses.